Following is a transcript of a call to our 1-800-HOT-HOGS® order line that we haven’t received yet.

But we could … any minute now …

Thoinks for calling New Pig! How can I help you?

I need a pig.

A PIG® Mat?

No, that doesn’t sound right.

A pad for absorbing leaks or spills?

No, this is sort of a cylinder.

PIG® Mat comes in rolls, too.

No, this is a solid cylinder, like a tube.

A PIG® Sock? It’s tubular and also for cleaning and comes in different diameters: 3 inches, 5 inches, 10 inches …

10 inches sounds right. It’s for cleaning the inside of an oil pipeline.

Oh, that kind of pig! I’m so sorry, but we don’t carry that kind.

Image © Jim Parkin – Fotolia.com

Isn’t this New Pig?

Ab-sow-lutely.

The place for industrial cleaning and maintenance?

None swine-er!

But you don’t carry pigs?

I know it’s ironic, but you need a pig for maintaining a pipeline, also called pigging, and that’s not our area of expertise. We focus on leaks and spills. Sorry!

Do you know any experts on “pigging”?

I can refer you to an excellent website: ppsa-online.com. The Pigging Association!

The Pigging Association! This is too much.

Too much, or may I give you a piece of trivia?

Fire away.

Pipeline pigs figure into three James Bond movies.

Get out.

Bond does use a pig to get out—of a tight spot—in Diamonds Are Forever. Also check out The Living Daylights and The World Is Not Enough.

Do you sell those movies?

Sorry!

Just kidding. Bye now.

Best wishes! Thoinks again for calling!

Now you can ham it up in a pair of bacon sneakers!

I Ked you not!

Don’t tell Sparky!

If I’ve heard it once, I’ve heard it a thousand times.

“You never rode a mechanical bull!”

“Believe me, I’ve ridden a mechanical bull,” I say.

This happened recently at a party, during one of those ice-breakers when everyone writes a surprising fact about themselves on a slip of paper, then the slips are drawn, and everyone tries to guess who goes with which fact.

“Bull!” someone said (of course) when I was matched with my fact, and everyone laughed.

“Remember to back me up on this,” I had said to my husband when we filled out our slips of paper.

“What if I don’t?”

“Today could become difficult for you.”

“Is that so?”

And at the crucial moment … he did back me up.

“Realize now,” I told everyone, “I was only on the thing for about a second, but it still counts.”

You may wonder why I’m telling this story here, to which I’ll say:

• Have you ever seen a mechanical bull squirt hydraulic fluid?
• Been covered in the stuff as you’re trying to repair it?
• Had to find a way to clean all that up?

We had a call yesterday from a mechanical bull repairman who runs into this all the time but had just heard of PIG® Absorbents.

“Got something that can help me?”

“You came to the right place,” our rep, Peggy, said and then helped him order some PIG® Absorbent Mat and then told me the story—and then of course, I had to tell her mine …

Image © Michelle Marsan – Fotolia.com

Please note: You might want to go back now and read aloud the first word of each paragraph in this post. Treat each bulleted sentence as its own paragraph.

This morning, a customer called to ask a special favor. Her company is in Indiana, PA, (hometown of actor Jimmy Stewart) about an hour and 15 minutes away from New Pig. She’s holding a spill response training tomorrow and needed one of our free educational videos. Was there any possibility that the video could be delivered by a Pigger on the way home from work? She’d meet the Pigger halfway.

Our service rep Nicole emailed this to all Piggers at 10:03 a.m. She emailed again at 10:14 to say that this was all arranged.

The only thing that surprises me is that 11 minutes elapsed. This is just one small example of how we’ll do whatever we can to help our customers.

In your remarks, please factor in the nutritional value indicated.

And do NOT mention this to Sparky. Thank you.

Today’s a day for tooting our own horn! I have to share the wonderful comments below. We received them this afternoon.X

If you’re not a New Pig customer, you really should think about becoming one! You could be the next to email us—after we knock your socks off, too!

We’ll be happy to help you in any of these areas:

Absorbents
Ash & Trash
Containment
Drums & Containers
Drum Accessories
Facility Maintenance
Gloves
GripZone™ Floor Safety
Janitorial Supplies
Leak Diverters
Parking Lot Supplies
Personal Safety/PPE
Plant Safety
Spill Kits
Spill/Drain Barriers
Storage & Handling
Stormwater/SPCC
Wipers & Rags

Images © Michael Brown – Fotolia.com

Everyone knows that attendance at the inauguration will number approximately a gazillion.

But how many of us stopped to ask: “Will they have enough traffic cones?”

ConGRUNTulations to the company that filled a rush order for 2,000 traffic cones to be used at the big parade.

Fulfilling rush orders can be just that—a rush! One of our recent cases went like this:

A customer placed a web order for 55-gallon drums, then cancelled it due to the lead time for the unusually large quantity. I followed up to see if we could help and learned that the customer was running out of time to ship out some hazardous waste.

We found items that we could deliver faster—this drum and this drum—and worked with the manufacturer and shipper to expedite the order. It took lots of work and calls, to say the least. My fellow Customer Service Pigger Mary Patton and I bonded during this time.

It always feels great after you’ve banded together, crossed the finish line in time and delighted the customer. How about sharing your company’s story of saving the day?

By the way, folks in D.C., we sell traffic cones, too.

Attention, wildlife control professionals: PIG® Mat is great for catching skunks!

That’s what we hear from a customer in the critter control business. He throws the mat over the skunk (I know I’ll think of this the next time I unfurl a sheet over my bed), and the Mat absorbs the spray. He’s passed on the tip to others in the business.

What do you stink—er, think—of that?!

Recently I had one of those big a-haaaaaaaa moments while reading Emotions Are the Key to Sales Success, an article by Larry Pinci and Phil Glosserman.

They outline “The 3 Feelings that Motivate People to Do Business … the three feelings, universal to the human experience, that people need in order to feel motivated to do business with someone.” They are:

1. Trust. People feel they can depend on you—that you mean what you say and you’ll do what you say.

2. Confidence. They feel you have the goods, the know-how, the competence, and the expertise to meet their needs.

3. The feeling of being taken care of. They feel you have their interests at heart and that you’ll take care of them throughout the transaction and beyond if necessary.

The real a-haaaaaaaa moment occurred when I thought about some recent comments made by customers about their experiences with the folks here at New Pig. Here are a couple examples:

I deal with many vendors but never get the kind of service from any other company that I get from New Pig … Every time I call, I feel like there is a friend on the other end of the phone.

and this one…

I would come to New Pig to purchase even if it cost me a little more just because of the service rep and how she treats me. I may not be a big account with New Pig, but she treats me like I am.

In both of these examples, an emotional bond has been established which in turn leads to sales and more importantly to customer satisfaction. We truly love our customers, and it is genuine and shows. It isn’t just lip service but the real emotional bond that customers value and respond to.

Hey, if you’re like me and at times baffled by technology, you’ll probably relate to this message. Being of the “boomer” generation (without giving away my age) I often feel like a “singleton.” Singleton in Bloggers’ terms means “objects that exist globally and are the only one of their class.” :)

However, I don’t think I’m alone. Below is a really funny example of someone just like me, lost at times in a technical world. Check it out, it’s tooooo funny!

How does that relate to the New Pig World? Well, when it comes to products, PIG® products are relatively simple to choose and use. In fact in a recent survey of our customers, New Pig was given a 9.5 rating on a 10-point scale for “ease of use of products.”

And for those needing a little more help, we have a staff of PIGGERS here waiting to help. Give us a call today (1-800-HOT-HOGS®) and speak to one of our capable Service Reps. If your question baffles your rep, we have our staff of Technical Service Reps who will be able to answer your question and point you in the right direction.

Signing out now, time to get to work …