I started at New Pig in Customer Service for 9 months taking calls at 1-800-HOT-HOGS®, then I switched to my current job, where I call customers to find out how they’re using PIG® products. I help customers figure out how close they are to qualifying for special pricing programs. I call companies ranging from giants (I called Honeywell today) to not-giants (think Joe’s Construction).

Customers love New Pig. Okay, not everyone. Half of the customers I talked to today said stuff like “You guys are great to work with” and “We love your product.” The other half were more focused on nuts-and-bolts stuff like pricing. But no one was mean or anything. You do get those calls sometimes, when you catch a person on the wrong day or whatever.

Once in a while, a call is just kind of weird. When I was in Customer Service, I had one call where a customer wanted to change the billing address from his home to his place of business because–well, I want to keep the customer’s confidentiality, so I’ll stop right there! Make up your own reason! 

It’s toward the end of the year, so some customers are out of money to purchase with, but they like it that we’re putting ourselves in their minds for next year.