A customer called with a heads-up that PIG® Oil-Only Absorbent Mat appears in a new Weather Channel video. Oil was accidentally pumped into a basement, and our Mat Pads were part of the cleanup (see below for a frame from the video).

Imagine waking up to overpowering oil fumes when you’re home is heated by natural gas! Our best wishes to the family involved!

Below are two emails from the same customer that I have permission to share. I’m very happy to do so, even though it involved a problem with one of our products designed to pull dirt off shoes and wheels that pass over it. The customer liked how we resolved the issue.

Thanks to New Pigger Mike Kinney for making a trip to the customer site and showing exactly what kind of company New Pig is!

Hi Folks,

I just wanted to send a follow up e-mail about the way your company took action about the safety issue that started occurring a few months ago with your product of the Sticky Steps® Mat. I have dealt with Betty for over 20 years and I have never complained before; however the quality of the Sticky Steps Mat changed by not being a smooth surface, causing a potential trip hazard rather than cleaning the bottom of your shoes. Betty took immediate action and contacted Mike who wasted no time in contacting me and investigating the situation. Mike took the time and went through his inventory and even made a trip here to see our stock of Sticky Steps® Mats. Mike went through each box and said that the product is unacceptable and said that he has already taken action with the supplier and switched to a better quality vendor. Mike also said for me to call Betty and tell her how many boxes that we have in stock and throw them away and Pig will replace all of the Mats for free. This shows that your company (PIG) stands behind their products and will not tolerate any kind of a safety issue. It is an honor to do business with a company such as yours who stands behind their product.

Please pass this to the owner of your company.

THANKS

Here’s a follow-up email received just yesterday:

Hi Folks,

WOW … what a difference in the packaging and the quality of the Sticky Steps® Mat. Night and day difference in all aspects of the product. Thanks again for your quick action to take care of the issues with this product. You are a great company to work with and understand our needs in the working field.

THANKS