Ever get the Return Guilts? I get ‘em.
I’m standing in line at a store returns desk, and even if everything’s in order—I have the receipt, I didn’t open the package, I even smoothed down the corner of a price sticker that curled up, so it’s nicer than when I bought it—still, I’m bracing myself like it’s traffic court. I have Return Guilts based on bad experiences. Some stores seem intent on creating an aura of suspicion: brisk returns clerks, complicated procedures, intimidating postings about policies.
I have my credit card out. I double-check that it’s the one I used for that purchase. It’s signed, but I’m also ready to show my driver’s license. Not just show it—I slide it from the holder because I’m sometimes asked to do that. I have my clergy person on speed-dial as a character reference. I work at looking relaxed.
Return Guilts are hard on the innocent.
I was stunned recently when a store return was quick and easy. I handed over the receipt, there was some bar code scanning and button punching, and I got the processed receipt back with a smile. I barely had time to pick up the pen on the counter. I didn’t need to sign anything anyway.
The power of easy returns hit me in a fresh way. I could feel the appreciation ripple through me as I walked out. I’d be back.
New Pig has always offered an unconditional guarantee and easy returns. We even pay the original and return freight if you’re not satisfied. I’m glad to say that. Life is too short for Return Guilts!
P.S. I was back in that store sooner than I expected. I was so stunned that I walked away with their pen. I returned it with a smile.
