The email below (shared with permission, name of customer and company withheld, emphasis carried over from the original) set all of New Pig oinking. We’re happy to have satisfied this customer and this site; it’s what we aim for with every customer contact!

Good afternoon.

Please see that this feedback is circulated to your staff members.

In the past 6 months, I have worked with New Pig to order a variety of spill containment supplies for our manufacturing plant. My experience has been extremely positive thus far, for the following reasons:

1) GREAT product selection – anything related to spill supplies, I have been able to find on your site

2) GREAT product quality – from what I have seen, everything appears to be durable and trustworthy. I am glad to have it in the plant.

3) Very reasonable pricing – the values are very similar to what we would pay for similar products from in-city

4) Very good lead times – we have had the shipments within 1 week without exception. (And sometimes within only 2 days!)

5) INCREDIBLE, PHENOMENAL, and NOTHING-LESS-THAN-AMAZING CUSTOMER SERVICE!!! In the last 6 months, I have placed between 15 and 20 phone calls to your people, and in all but 1 case, I have received accurate answers to my questions over the phone! In the other case, I was called back promptly.

When wondering what protective gloves and suits would be best, I sent some of our MSDSs to your technical staff, and they assisted me in selecting the exact suits / gloves we needed for our application / chemicals. Your people are VERY knowledgeable, and VERY friendly, CONSISTENTLY!

Finally, your money-back guarantee is unbeatable. We had a spill pallet that was ordered incorrectly, which had unfortunately – by the time we realized it – been used. Your customer service reps were still willing to refund the money, even though they could not take back the pallet! INCREDIBLE! UNHEARD OF!!

No lie: NewPig is THE BEST company (overall) that I have EVER DEALT WITH, in either my personal or professional life!! I look forward to opportunities to dial 1-800-HOT-HOGS!!! I MEAN THAT!!

I am recommending your company to everyone I meet who uses spill supplies. I am EXTREMELY impressed, and look forward to many future dealings with New Pig! (Notable mention to Jennifer and James in the technical department, who have been helpful on numerous occasions). Your people are worth any reward / recognition you are able to give them.

Many thanks again!

Most sincerely,

Facilities Engineer

By Keith

This entry was posted on Tuesday, August 4th, 2009 at 10:46 am and is filed under Customers. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.